Return, Replacement, and Quality Policy

We partner with enterprises to deliver premium corporate gifting experiences. As a dedicated B2B supplier, this policy governs the resolution of strictly defined defects or discrepancies in bulk and customized orders placed with R3 Inc.

1. Scope of Policy

This policy applies exclusively to commercial, bulk, and customized B2B orders. All sales are considered commercial transactions governed by the Indian Contract Act, 1872, and the Sale of Goods Act, 1930.

2. Mandatory Claim Reporting

To be eligible for a resolution, the buyer must report any discrepancies, shortages, or manufacturing defects strictly within forty-eight (48) hours of recorded delivery.

• All claims must be submitted in writing to r3incinfo@gmail.com.

• Claims must be accompanied by an uninterrupted, high-resolution unboxing video clearly showing the intact shipping label, the opening of the sealed package, and the specific defect.

• Claims submitted via WhatsApp or without unboxing video evidence will be summarily rejected.

3. Covered Discrepancies

Subject to the approved design proof and production specifications, the Firm will accept claims solely for:

• Items that are materially different from the unconditionally approved final artwork or pre-production sample.

• Genuine manufacturing or functional defects (e.g., faulty electronics, broken internal components) present prior to dispatch.

• Transit Damage: 

  1. As risk transfers to the buyer upon dispatch, transit damage claims must be processed through the logistics carrier. The Firm will assist the buyer in providing necessary dispatch documentation to support their carrier claim.

4. Exclusions (Not Covered)

The Firm shall bear no liability, and no returns shall be accepted, for the following:

• Variations in color, grain, or finish in items made from natural materials (e.g., wood, leather, terracotta, ceramic).

• Discrepancies in artwork, spelling, dimensions, or logo placement that were present in the buyer-approved digital proof or physical sample.

• Color variances between backlit digital screens (RGB) and physical print substrates (CMYK/Pantone).

• Damage caused by improper unboxing, mishandling, or inadequate storage by the buyer post-delivery.

• Buyer's remorse or change of mind once material procurement or production has commenced.

5. Resolution Framework

Upon verification of a valid claim within five (5) business days, R3 Inc. will, at its sole discretion, offer one of the following remedies:

• Replacement of the defective units, shipped at the Firm's expense.

• Issuance of a Credit Note equivalent to the value of the defective units, redeemable against future orders.

• A pro-rata refund for the defective units, strictly if replacement is commercially unviable.

6. Industrial Bulk Tolerance

Due to the nature of bulk manufacturing and custom fabrication, a variance of up to 5% in order quantity or minor cosmetic inconsistencies across a batch is considered standard industrial tolerance and shall not constitute a defect or breach of contract.

7. Non-Returnable Goods

All customized merchandise, branded apparel, and perishable consumables (including gourmet hampers and dry fruits) are strictly non-returnable and non-refundable once delivered, barring proven manufacturing defects reported within the 48-hour window.